Quotes by Peter Drucker

Quotes by Peter Drucker

·        Management is doing things right; leadership is doing the right things.

·        Plans are only good intentions unless they immediately degenerate into hard work.

·        Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

·        So much of what we call management consists in making it difficult for people to work.

·        The most important thing in communication is to hear what isn't being said.

·        There is nothing so useless as doing efficiently that which should not be done at all.

·        Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.

·        We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

·        Innovation is the specific instrument of entrepreneurship... the act that endows resources with a new capacity to create wealth.

·        Unless commitment is made, there are only promises and hopes... but no plans.

·        Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard.